clrclr
Your Location:
montclair NJ 07042
This box smells
They have never smelled before and this box smells awful. I bought a CVS in Montclair. This has never happened before. What changed?
Bounce
The Bounce Team
08/08/20
We're so sorry you had that experience. Although fragrance or perfume is not added to the product, it will have a scent due to the natural scent of the ingredients. Since there's no masking fragrance added to cover this smell, you may notice it before using the product, but it should not transfer to your fabrics after use. Sometimes prolonged contact with strongly scented products can cause the scent-free product to pick up the fragrance. Please give us a call at (800) 526-8623, so we can help you further with this.
Why is there scent?
I’m glad I’m not the only one that notices the scent in this supposed to be “free and gentle” brand. I left it on it’s own for a few weeks but it still smells. Did you change the ingredients? Please take the scent away for people who can’t stand scent. Not sure what to do now with buying another brand.
Bounce
The Bounce Team
07/31/20
We're very sorry you had this experience. No, we didn't change the scent. Although fragrance or perfume is not added to the product, they will have a scent due to their natural smell. Since there's no masking fragrance added to cover this smell, you may notice it before using the product, but it should not transfer to your fabrics after use.Sometimes under unique circumstances, such as prolonged contact with strongly scented products, the product can pick up fragrance from other nearby products. Please give us a call at (800) 526-8623, so we can help you with this.
Elaine11
Your Location:
VANCOUVER, BC
FREE & GENTLE IS NOT UNSCENTED BUT A STRONG SMELL
The last 2 boxes I bought of "free and gentle" are supposed to be unscented but they definitely scented. So disappointed! Because this was our 2nd box I even let the box sit isolated for 2 weeks incase it picked up a scent from something in the store but it still smelled. I called the 1-800 number and they were great and are refunding my money but not sure if I will buy again as I will be trying another brand.
Strong Perfume Smell to box I got this week
I have been a long time user of Bounce Free and Gentle because it was the only product with a milder scent.I usually buy this from Walmart or Amazon (they both have the same comments about a recent box)Based on the other reviews here I will probably toss this box out. I am very disappointed and will have to search out another brand.
Bounce
The Bounce Team
05/18/20
We can't tell you enough how much your long time loyalty means to us. The Free & Gentle Dryer sheets should be scent free, Sue. When you have a little time to talk, we'd like to assure you that these are still the Dryer Sheets you've relied on for so long. Please reach out to us at (800) 526-8623.
Kribbs
Your Location:
not your business
HORRIBLE SCENT FOR "FREE & GENTLE" NOW
OMG! WHAT HAPPENED???? I have been buying fragrance-free BOUNCEfor YEARS AND YEARS! I just bought a large box and was utterly shockedby the STRONG FRAGRANCE! Either the packaging department made a mistake or Proctor and Gamble changed their "recipe!" I want a refund !!Unfortunately I lost my grocery receipt where I bought it, or otherwise I would return for an immediate refund. I need the address where to return for money back. I WILL NEVER BUY AGAIN !!!
Bounce
The Bounce Team
03/19/20
We're sorry you had this experience. Our unscented fragrance-free Bounce Dryer sheets provide softness, and static protection in your dryer. The scent you smell could be the natural scent from the ingredients used for the product, or while in storage, it could have picked up the scent of another product. Please give us a call at (800) 526-8623, so we can make this right for you.
Now has strong scent
I too just recently bought a box and it has a strong perfume odor. I have been using this for many years and it never had an odor before. I bought a second box thinking something was wrong with the first. It too has strong odor. Won't be using this product anymore unless it goes back to having no perfume odor as I have sensitivity to this. Very disappointed.
Bounce
Bounce
12/26/19
Your many years of loyalty means the most to us. We'd like to reassure you that the Free & Gentle is still the odor free product you're looking for. When you have a few minutes to talk, please reach out to us at (800) 526-8623 and we'll get your confidence in us restored.
Cyndif3
Your Location:
El Paso, Texas
Has an unwanted scent now
I've been using this product for years because I'm very sensitive to scents. I just picked up a box, only to discover it has a very strong floral scent. This is NOT what I would describe as "free of perfumes" by any means. Box is being returned and exchanged for another brand. Thanks for the wasted trip.
Bounce
Bounce
12/26/19
We're so glad you reached out to us about this. Sometimes under unique circumstances, the product can pick up fragrance from other nearby products. We'd like to talk and get your years of confidence restored. Can you please get in touch with us at (800) 526-8623 when you have some free time?
Your Location:
Tucson, AZ
Something is wrong- Unpleasant new fragrance
I am single and buy in bulk so I’m finally finishing my second box (240 ct) of Bounce FREE & SENSITIVE so went on Amazon to reorder (it’s been a couple of years). Apparently all that is available is now called FREE & GENTLE, so I ordered it assuming just the name had changed. Not so! It smells really strong and NOT PLEASANT! Like other reviewers, 1. You could smell it while still in the Amazon packaging!, 2. I grabbed the almost empty old box and sniffed a lot to compare, feeling like I must be crazy, 3. I recall liking the scent of regular Bounce (but my boyfriend has sensitive skin), and briefly wondered if the products got mixed up, but they didn’t. Regular Bounce smells really nice, this smells just awful!, 4. I googled the problem and saw some merchants said maybe the product had sat next to a fragrant product and recommended that we air it out... so I did. I opened it and literally laid the dryer sheets out in the garage for a few days... And made my whole garage stink! 5. I gave up and returned the item to Amazon in defeat. That was 30-45 days ago, and it looks like this is still an issue, so I’ve purchased a box of Free & Sensitive off of eBay just now (I’m praying it’s actually that exact product) and hoping that will get me through a year while P&G fixes what wasn’t broken! VERY FRUSTRATING. There MUST be a manufacturing issue, because NO SANE BUSINESS would choose this unpleasant chemical-smelling odor to willingly place on what is supposed to be an UNFRAGRANCED product. PLEASE sort this out, P&G! There is no other effective fragrance free option on the market- you MUST know this!
Bounce
Bounce
08/27/19
We're so sorry to hear of your experience and are glad you reached out to us, Amy. Your Free and Gentle sheets should still come unscented. We'd like to get a bit more information and restore your confidence, so when you have time, give us a call at (800) 526-8623.
The scent has changed
I have used this product for many years without issue.
There was always a mild scent, it was never truly scent free but now there is a horrid smell to this most recent box and I see others have found the same.
For those of us who suffer from allergies, asthma, sense sensitivities this is a concern.
If you were going to change your product, I would recommend you indicate same on the packaging.
Very disappointed customer!
Bounce
The Bounce Team
06/11/19
We haven't made any recent changes to our Free & Gentle™ unscented sheets, so we're very sorry to hear this. We'd like to take a look into the box that you noticed the scent with so that we can see what might be going on and so we can try to help, please give us a call at (800) 526-8623.
Sensitive
Your Location:
Lethbridge Alberta
Not the same as free and clear?
I have always used bounce free and clear due to fragrance allergies and now this box of free & gentle has a distinct fragrance smell to it. Seems like the product has changed and not for the better.
Bounce
The Bounce Team
06/04/19
Our Free & Gentle sheets should be scent-free while still providing the same awesome softness and static-fighting power, so we definitely want to look into this! Give us a call at (800) 526-8623, we'd like to learn more so we can try to help.